Privacy Policy

1. Introduction

24x7 Service Reception ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, business name
• Call Data: Call recordings, transcripts, and summaries when using our AI receptionist service
• Lead Information: Details provided by callers including job type, location, and urgency
• Usage Data: Information about how you interact with our service

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI receptionist service
• Process and qualify leads on your behalf
• Send SMS notifications and call summaries
• Improve and optimize our service
• Communicate with you about your account and service updates
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our service
• Legal authorities when required by law
• Business partners with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure
• Regular security audits and updates
• Access controls and authentication

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained according to your account settings and applicable regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: hello@24x7servicereception.com