Privacy Policy
Last updated: January 5, 2026
1. Introduction
Softmax LLC, operating as 24x7 Service Reception ("we," "our," or "us"), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI receptionist service.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, business name
- Call Data: Call recordings, transcripts, and summaries when using our AI receptionist service
- Lead Information: Details provided by callers including job type, location, and urgency
- Usage Data: Information about how you interact with our service
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI receptionist service
- Process and qualify leads on your behalf
- Send SMS notifications and call summaries
- Improve and optimize our service
- Communicate with you about your account and service updates
- Comply with legal obligations
4. SMS/Text Messaging Privacy
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing to subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver our SMS notifications.
5. How We Protect Your Information
We do not sell your personal information. Your data is used solely to provide and improve our services. We may work with service providers who assist in operating our service, and we may provide information to legal authorities when required by law.
Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure cloud infrastructure
- Regular security audits and updates
- Access controls and authentication
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained according to your account settings and applicable regulations.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Opt out of SMS communications by texting STOP
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: support@24x7servicereception.com